> ## Documentation Index
> Fetch the complete documentation index at: https://docs.onesauce.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

> Fixes for common connection problems.

> [accordion] ChatGPT: "action discovery failed"
>
> ChatGPT asks only for the scopes checked in the connector's OAuth settings. Open the connector, check **every** scope, save, then disconnect and connect again.

> [accordion] ChatGPT: "Missing OAuth callback data"
>
> This can happen after editing a connector's settings. Delete the Onesauce connector, add it again with the same URL, and sign in.

> [accordion] A tool is missing, or the assistant says it isn't allowed
>
> New tools may need a scope your connection doesn't have yet. Disconnect Onesauce in your assistant and connect again to grant it.

> [accordion] "No connections enabled for the client" on the sign-in page
>
> Your organization's sign-in method isn't enabled for AI assistants yet. Contact your Onesauce admin or your Onesauce contact.

> [accordion] The sign-in window keeps asking me to log in
>
> Make sure you sign in with the same account you use in the Onesauce app. If your company uses single sign-on, choose that option on the sign-in page.

> [accordion] A website lookup finds nothing
>
> Try the restaurant's own website domain, such as `joespizza.com`. Yelp business pages and Google Maps links also work. CRM, LinkedIn and Google search links never match. Lookups that find nothing don't use credits.

> [accordion] A check-in asks for an answer I don't see
>
> Some check-in types require a follow-up answer, such as a deal stage. Ask the assistant to list your check-in types; it shows the allowed answers. Later steps from the app, such as linking a CRM account, aren't available from assistants yet.

Still stuck? Contact your Onesauce admin or your Onesauce contact. Include your assistant's name, roughly when the problem happened, and the exact error message.


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